Responsible Gambling at 99myr
99myr believes that gambling should remain entertainment — not a burden. This page explains the self-control tools, early warning signs and support resources available to all our players in Malaysia.
We Provide Controls for You
99myr provides a range of tools that you can activate at any time through your account settings or by contacting our support team.
Daily Deposit Limit
Set a daily, weekly or monthly deposit limit on your account. Once the limit is reached, the system automatically blocks any additional deposits within that period. Limits can be reduced immediately, but increasing a limit requires a waiting period to ensure the decision is made carefully.
Session Time Limit
You can set a daily session time limit. When this limit is reached, the system will notify you and end the session automatically. This helps you stay aware of how much time you spend in games.
Self-Exclusion
If you feel you need a longer break, 99myr provides a self-exclusion option for a set period — whether a few days, a few weeks or permanently. During the exclusion period, your account will not be accessible for any gambling activity. ⛔
Promotional Block
You can choose not to receive any marketing communications, bonus offers or promotions from 99myr. This option is suitable for players who want to reduce prompts to play beyond their usual habits.
Activity History Review
Check your deposit, withdrawal and game activity history at any time through your account dashboard. Reviewing your own spending patterns is the first step toward making better decisions.
24/7 Live Support
The 99myr support team is ready to help via live chat and email, in Bahasa Melayu and English. If you want to activate any of the control tools above or need guidance, contact us at any time — no judgment, no conditions.
Are You Gambling Responsibly?
Take a moment to assess your own gambling habits. These questions are not meant to judge — they are here to help you stay in control.
Set a budget before playing
Decide how much you are willing to lose before starting a session. Money set aside for other needs must not be touched.
Do not let time slip by unnoticed
Use the session time limits provided or set reminders on your mobile phone so you do not lose track of how much time has passed.
Avoid playing when stressed
Gambling is not a solution to financial or emotional problems. Playing when stressed or upset can lead to irrational decisions.
Stop when you reach your loss limit
If you have reached your set loss limit, close the game. Trying to chase back losses usually leads to even greater losses.
Gambling is not the first priority
Make sure daily responsibilities — work, family, health — are not affected by the time or money set aside for gambling.
Take regular breaks
After a few sessions, take a break. Responsible gambling means there is life beyond the screen — hobbies, friends and time with family.
Early Warning Signs
Problem gambling develops gradually. Recognising the signs early helps you take action before the issue becomes serious. If any of the points below feel familiar to you, consider talking to someone you trust or contact the 99myr support team. ⚠️
Gambling with money that should be used for bills, rent or food
Feeling the need to keep playing to recover losses
Hiding gambling activity from family or friends
Borrowing money or selling belongings to continue gambling
Feeling anxious or irritable when unable to gamble
Neglecting work, studies or relationships because of gambling
Remember: Acknowledging that you need help is a sign of strength, not weakness. Contact 99myr live chat or email us at [email protected] and we will help you activate the right control tools.
How to Activate Limits and Self-Exclusion
99myr makes activating protection tools straightforward. You do not need to wait long or go through a complicated process — everything can be done quickly through two main ways:
- Log in to your 99myr account, then navigate to the Account Settings section and select Responsible Control to set your own deposit or session time limits.
- Contact 24/7 live support via live chat on the 99myr website. State the type of control you want and our team will process it promptly.
- Send an email to [email protected] stating your account name and the control required — including self-exclusion if needed.
- All self-exclusion requests are processed within a short time and cannot be reversed until the set period ends — this is protection for yourself.
99myr Commitment to Player Protection
As a platform operating under international licensing, 99myr complies with player protection standards set by regulatory bodies. This is not merely an obligation — it is a core value we uphold.
- All new players are required to verify that they are at least 21 years of age before their account is fully activated.
- Our support team is trained to recognise signs of problem gambling and will proactively offer help if concerning playing patterns are detected.
- 99myr does not accept deposits from accounts that are currently in a self-exclusion period — the system enforces this automatically.
- Your game activity data is stored securely and can be reviewed by you at any time to monitor your own habits.
- We do not target promotions at players who have chosen to block marketing communications or who are currently using self-control tools.
Responsible Gambling Questions
Answers to frequently asked questions about self-control and player protection policies at 99myr.
Play Smart at 99myr
Enjoy slots, live casino and sports betting at 99myr with peace of mind. Register your account today and use the responsible control tools we provide from day one — because gambling done right is gambling kept in check.