Privacy Policy 99myr
99myr takes seriously every piece of personal information you entrust to us. This policy explains in detail how we collect, store, use and protect your data in line with international security standards and the licensing requirements we comply with.
Why We Prioritise Your Privacy
As a platform operating under international licensing, 99myr takes full responsibility for protecting the information of every registered user.
High-Level Encryption
All data transmitted between your device and 99myr's servers is protected using 256-bit SSL encryption technology. This ensures your login information and transactions cannot be accessed by unauthorised parties.
Purpose-Driven Data Use
We only use your personal information for the purposes stated in this policy — account management, payment processing, customer support and compliance with regulatory requirements. No other use is made without your consent.
Internal Access Controls
Access to users' personal data within the 99myr system is limited to staff who require that information within the scope of their duties only. Every access is recorded and monitored continuously.
Controlled Retention Period
Your data is kept only for as long as it is needed for operational or legal compliance purposes. When it is no longer required, it will be securely deleted using industry-standard procedures.
Clear User Rights
You have the right to access, amend or request deletion of your personal data at any time. 99myr provides a clear channel for you to exercise these rights through our customer support.
24/7 Privacy Support
Our 24/7 support team is ready to assist with any questions relating to your privacy and data via Live Chat or email, in Malay and English. No question is too small for us to address.
1. Introduction
This Privacy Policy is an official document outlining the practices of 99myr for collecting, using, disclosing and protecting personal data. 99myr is an online gambling platform operating under international licensing.
By registering an account, logging in or using any service provided by 99myr, you are considered to have read, understood and agreed to all terms contained in this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform.
99myr reserves the right to update this Privacy Policy from time to time. Any material changes will be communicated to registered users via email or in-platform notifications before those changes take effect.
2. Information We Collect
To provide a safe, controlled and responsible service, 99myr collects the following categories of information from users:
a) Personal Identification Information
- Full name as shown on the identity card (MyKad) or passport
- Identity card or passport number for identity verification purposes
- Date of birth — users must be 21 years of age or older to use this platform
- Current residential address
- Active mobile phone number
- Valid email address
b) Financial Information
- E-wallet account details (Touch 'n Go eWallet, DuitNow) for payment purposes
- Information related to online banking accounts (FPX) where applicable
- Cryptocurrency wallet addresses (USDT, BTC, ETH) for users who use that method
- Deposit and withdrawal transaction history
c) Technical and Usage Information
- IP address and general geolocation data
- Device type, operating system and web browser version
- Account activity logs including login and logout times
- Game data and betting history for responsible gambling monitoring purposes
- Cookie data and relevant web tracking technologies
3. How We Use Your Information
Information collected by 99myr is used solely for the following operational and compliance purposes:
- Creating, verifying and managing registered user accounts
- Processing deposits and withdrawals via supported payment methods
- Providing responsive customer service via Live Chat and email
- Sending important notifications relating to accounts, promotions and policy updates
- Identifying and preventing fraud, money laundering and activities that breach our Terms and Conditions
- Complying with regulatory requirements under the international licensing we hold
- Monitoring gameplay patterns for responsible gambling purposes
- Continuously improving the platform and user experience
4. Disclosure to Third Parties
99myr does not sell, rent or trade users' personal information to outside parties. However, under certain circumstances, we may need to share information with the following parties:
- Payment Service Providers — payment gateway providers that process financial transactions on our behalf, subject to strict confidentiality agreements
- Regulatory Bodies — international licensing authorities and law enforcement agencies when required by law or court order
- Technology Service Providers — technical infrastructure providers directly involved in the operation of our platform, with adequate contractual protections in place
- Audit and Compliance Teams — independent auditors appointed to ensure our platform meets international licensing standards
In all cases of disclosure, we ensure that the receiving party is bound by data protection obligations equivalent to the level we apply ourselves.
5. Data Security
99myr implements multiple layers of technical and organisational security to protect users' personal data from unauthorised access, breaches, alteration or destruction:
- 256-bit SSL encryption for all data communications between your browser and our servers
- Encryption of data at rest on storage servers
- Two-factor authentication (2FA) available for user accounts
- 24/7 security monitoring of server infrastructure
- Vulnerability assessments and penetration testing conducted on a regular basis
- A clear incident response procedure in the event of a data breach
6. Cookies and Tracking Technologies
The 99myr website uses cookies and similar technologies to improve the user experience and maintain session security. The categories of cookies we use are as follows:
- Essential Cookies — required for basic website operation, including login session management and security. These cookies cannot be disabled without affecting platform functionality
- Functional Cookies — store user preferences such as language, time zone and display settings for ease of use
- Analytical Cookies — help us understand platform usage patterns for continuous improvement purposes, using anonymised data
You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect some functions within the 99myr platform.
7. Links to Other Websites
The 99myr platform may contain links to certain third-party websites or services. This Privacy Policy applies only to the 99myr platform and does not cover the privacy practices of those external websites. We are not responsible for the content or privacy policies of any website outside our control.
We encourage you to read the privacy policy of each website you visit separately to understand how they handle your data.
8. Privacy and Age Restrictions
99myr services are intended solely for individuals aged 21 and above. We do not knowingly collect or store any personal information of individuals below this age.
If we find that information of an underage individual has been collected unintentionally, we will immediately take steps to delete that information and close the associated account. Parents or guardians with concerns about this matter may contact our support team.
9. Identity and Financial Verification
In line with international licensing requirements and anti-money laundering measures, 99myr reserves the right to request additional identity verification documents before processing certain withdrawals. This may include:
- A copy of a valid Malaysian identity card (MyKad) or passport
- Proof of ownership of the bank account or e-wallet used
- Other reasonable supporting documents when required
This information is stored securely and is only used for verification and compliance purposes. A minimum deposit of RM10 and minimum withdrawal of RM50 apply to all payment methods including Touch 'n Go eWallet, DuitNow, FPX online banking, USDT, BTC and ETH. Successful withdrawals are usually processed within 10 to 45 minutes.
10. Changes to the Privacy Policy
99myr reserves the right to update or modify this Privacy Policy at any time. The latest version will always be available on this page with a clear update date. For changes that are material or that directly affect how we handle your data, we will notify you via your registered email or in-platform notification before the changes take effect.
Continued use of the 99myr platform after any changes to this Privacy Policy will be considered as your acceptance of those changes. If you do not agree with the changes made, you may close your account by contacting our support team.
11. Contact Us About Privacy
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact our dedicated privacy and compliance team:
- Email: [email protected]
- Live Chat: Available 24/7 through the 99myr platform in Malay and English
We are committed to addressing every privacy-related enquiry with full attention. Our support team operates around the clock to ensure every concern you raise is handled carefully and promptly.
Your Rights as a User
You have full control over your personal information. Learn about the rights that 99myr guarantees you.
Right to Access
You may request a copy of all personal information we hold relating to your account at any time.
Right to Rectification
If any information is inaccurate or outdated, you have the right to request an immediate correction through our support channels.
Right to Erasure
You may request the deletion of your personal data subject to applicable legal record-keeping and compliance requirements.
Right to Restriction
You have the right to request that we limit the processing of your data in certain situations while we review your request.
Right to Data Portability
In a machine-readable format, you may request a copy of the data you have provided to us for use elsewhere.
Right to Object
You may object to the processing of your data for specific purposes including direct marketing and we will honour that request.
Right to Withdraw Consent
For processing based on consent, you may withdraw your consent at any time without affecting any prior processing.
Right to Complain
If you are not satisfied with our response, you have the right to submit a complaint to the relevant regulatory body.
Get Started With 99myr Today
With internationally certified data security, fast payments and 24/7 support in Malay, 99myr is the platform of choice for responsible gaming in Malaysia.
Responsible gambling | 21 years and above only | Operating under international licensing